Use of Goods
Danmat
Ltd supplies goods on the understanding that they are fitted/operated
by experienced and knowledgeable persons within the plumbing and
heating industry and that they hold the appropriate qualifications to
their trade applicable to the product(s) supplied. Put simply, Danmat
Ltd does not supply D.I.Y. products.
Prices
Prices shown are correct at going to press, but may be subject to change without prior notice.
Technical Advice
At
the request of a customer we may, without obligation, give technical
advice with reference to our products or materials. This advice is
given on the express understanding that any such advice or assistance
is given and accepted at the customer’s risk. Danmat Ltd shall not be
liable for any loss, damage or claims arising either directly or
indirectly from any advice offered.
Warranty
All
goods supplied by Danmat Ltd are supplied with a 12 month warranty
against faulty workmanship and/or manufacture. Any warranties offered
beyond this period by the product manufacturer should be dealt with
directly with the manufacturer.
Returns Policy
We
know that you will be pleased with your purchases from Danmat Ltd.
However, there may be occasions when you will need to return items to
us.
Need to return an item? Note that, as a trade outlet, we reserve the right to charge up to 20% restocking.
Returns should be authorised by email - to confirm details /address.
Email sales@danmat.com Email
is the best way to authorise a return. We can also be contacted on
telephone:07869 127704 or via the address printed at the bottom of this
page.
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Items Damaged in Transit
If
any items were damaged in transit, we ask that you report it to us
within 7 working days from receipt. If the items / packagings are
visibly damaged on receipt, you must sign the carrier's delivery note
accordingly. Items should be returned in their original packaging
complete with all accessories and documentation. Once received back
into our warehouse, we'll issue a replacement or full refund to you via
your original payment method and reimburse your reasonable return
carriage costs.
Items Faulty on Arrival
If
your items are faulty on arrival, you have 7 working days in which to
inform us of the fault. Items should be returned in their original
packaging complete with all accessories and documentation. Once we have
verified the fault, we'll issue a replacement or full refund to you via
your original payment method and reimburse your reasonable return
carriage costs. We test all returned items, and if a returned item is
found not to be faulty by our technicians we will return the item to
you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If
any of your purchases develop a fault, and it's more than 7 working
days since receipt, then provided your item is within the 12 month
warranty period, you are entitled to a warranty repair or replacement.
Prior to returning any goods you must first contact Danmat Ltd by
Email, phone or in writing. We test all returned items, and if a
returned item is found not to be faulty by our technicians we will
return the item to you, in this instance you will be liable for the
return carriage.
Change of mind / Ordered in Error
If
you have 'changed your mind' / 'ordered in error' about any item ordered
and you wish to return it, you can do so provided you inform us of your
decision within 7 days of receipt. The item must not be used and must
be 'as new' when returned to us. Once you've informed us that you wish
to return goods, you have 28 calendar days to do so, at your own
expense. Once the item is received at Danmat Ltd and checked for
perfect resalable condition, we'll issue a refund (excluding postage)
for the product to your original payment method.
Please note as a Trade to Trade outlet we may charge 10-20% restocking charge to handle administration costs.
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Retention of Title
Ownership
of goods supplied shall not pass to the purchaser until the full
invoice value is paid under this or any other contract with the
company. Until the price is paid in full, goods held in the buyer’s
possession are held by him as bailee on the company’s behalf.
Errors or Omissions
Errors or omissions are subject to correction. Site layout, design and BrasswareDealer Logo(s) copyright Danmat Ltd.
Giacomini name and logo(s) copyright Giacomini Ltd. BrasswareDealer is a trading name of Danmat Ltd.
Office Only Address: Danmat Ltd t/a BrasswareDealer, 26, Cole Lane, Ivybridge, Devon PL21 0PN |
